退款及換貨
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Subject to Covid-19, it takes relatively longer time for international orders to arrive. Once your order is being dispatched, we would not accept any refund application. Thank you for your understanding!
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All the exchange or return decision must be made and contact us within 7 days upon the receipt of products. We will not accept any exchange or return requests after 7 days.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Product that being stated as "Non-returnable"
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@myfloroma@gmail.com
Shipping
To return your product, you should mail your product to
Unit 2, 13/F, Paramount Building, 12 Ka Yip Street, Chai Wan, Hong Kong
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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Can I exchange my order? How should I do?
Of course you can! If you would like to exchange one item for another, you must first fill in the form HERE.
You will received an email of confirming your request. Please follow the shipping instructions in the email and ship the parcel back to us!
If the new item you picked is cheaper than the one you have bought, you will be refunded for the price difference. Note that if the new item is more expensive than the original item, you might have to pay for the corresponding price difference.
You can also choose to receive your refund as gift card, which will enable you to purchase a replacement item quickly and seamlessly.
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Can I return my item?
Yes we do accept return and refund. Please first fill in the form HERE.
You can select how you would like to receive the refund (either refund to your original payment method or refund in the form of gift card credit) in the form.
Please send your return to:
Attn: Jane Weng
Telephone: +85298850262
Address: Unit 2, 13/F, Paramount Building, 12 Ka Yip Street, Chai Wan, Hong Kong
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Can I do a refund if I don't like the perfume received?
If you are not 100% satisfied with your purchase, you can return the product and get a refund* or exchange the product for another one.
Any product you return must be in the same condition you received it and in the original packaging.
Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will refund by default using your original payment method or other method you have stated in advance.You will receive the credit within a certain amount of day, depending on your card issuer’s policies.
*Shipping fee is non-refundable.
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Can I come to your office to do refund and exchange?
Sure! Our office address : Unit 2, 13/F, Paramount Building, 12 Ka Yip Street, Chai Wan, Hong Kong
You can come during our office hour, Monday to Friday, from 9:30am to 6:30pm (12:00-2:00pm is lunch hour). Please first fill in the form HERE.
Please contact us @myfloroma after you submitted the request form. We will reserve a time for you to do the return and exchange. Remember to bring the received items with you.